Digital Items:
After placing an order for a digital item the customer will receive a message with a download link. Once a customer bought the digital item it can’t be refunded.

Physical items:
We ship goods once or twice a week. Once a customer bought the physical item – the item will ship between 1 to 7 working days from the date of purchase.

The customer may withdraw from the contract without giving a reason within 14 days from the date of purchase. The declaration on withdrawal from the contract and returned goods should be sent to the following address: Beat Catz Przemyslaw Borucki, Poniatowskiego 46, 22-600 Tomaszów Lubelski, Poland.
The money will be returned to the Customer in the manner indicated by him, eg. to the bank account number provided by him.
Returned goods must be intact, i.e. must be new, can not have traces of use. The return cost is taken by the customer.
If the conditions are met the customer will get a refund within 14 working days.

Purchased item can’t be fully refunded beside the situations:
– when the product has arrived fully damaged and it’s out of stock or
– it has been lost in the transport.
If a Customer would like to claim a refund for the fully damaged item he/she has to provide a short video where the damaged item is presented. If the situation is real, the customer will get a replacement item. In case the damaged item is out of stock, customers are able to swap if for a different item which has the same USD value or claim a full refund.

If the physical item has been shipped and unclaimed by the customer it can’t be refunded. In this situation the item can be reshipped if the Customer pays for re-shipping and costs associated with collecting the return.

COMPLAINTS
The Seller is liable to the Customer for non-compliance with the contract for the sale of the Goods purchased by that Customer, to the extent specified by the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code.
We consider the complaint within 14 days from the date of purchase. Complaints for non-compliance of the goods with the sales contract may be submitted by e-mail to the address: beatcatzshop@gmail.com.